At fitnovae, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer hassle-free returns within 90 days of purchase.
Eligibility for Returns:
Items must be unworn, unwashed, and in their original condition with all tags attached.
Accessories, undergarments, and sale items may be excluded from returns.
Proof of purchase is required for all returns.
How to Return an Item:
Contact our Customer Service team at [email/contact form] to initiate your return.
Pack the item securely in its original packaging.
Ship the item to the address provided by our team.
Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed back to your original payment method within 5–10 business days.
Exchanges:
We currently do not offer direct exchanges. To exchange an item, please return it for a refund and place a new order.
Return Shipping Costs:
Customers are responsible for return shipping costs unless the item is defective or we made an error in your order.
Contact Us:
If you have any questions about returns, feel free to reach out to us at [email/contact form]. We’re here to help!